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FAQ'S

SHIPPING

With customers all around the world, we are happy to send our products to anywhere that has an address or P.O box.

What are your average delivery times?

  • USA:  2-3 days
  • UK & Western Europe: 5-7 Days
  • Australia/New Zealand: 6-10 Days
  • Canada/Mexico: 5 Days

When do you ship?

We send orders out everyday. If you order before 1 PM EST, then it will ship same day. Once your product has left our warehouse you will receive a confirmation email with a tracking number.

RETURNS

What is your return/exchange policy?

If you are not 100% satisfied with your purchase, you can return it to us within 14 days of when you received your product. Please note that items returned within 14 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincera website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

WARRANTY

Is there a warranty on Vincera Collective watches?

Yes, we offer a 24 month manufacturers warranty on the movement of our watches. Our  warranty does not cover  normal wear and tear, water damage, batteries, accidental glass damage, scratches, strap damage, or theft. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue. 

 

PRODUCT

Are Vincera watches water resistant?

Indeed, they are. Feel free to wash your hands or come in contact small amounts of water (splash proof).  Just know, swimming in general or diving off off the coast of Thailand isn't what we mean by water resistant.

How do I re-size my watch?

In order to adjust the size of your watch, we strongly recommend that you bring it to a watch repair shop (ideal option), or virtually any jewelry store at your local mall. They have the correct tools necessary to size the watch. Please note the arrows on the inside the band that identify which way to hammer the pins out of the watch.

 

Payment Processing

What forms of payment do you accept?

We gladly accept most major credit cards such as Visa, MasterCard, American Express, and Discover or payments through PayPal and Amazon.

How secure is this store?

Vincero Collective online store uses Stripe to accept payments. Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

 Have a question or concern?

Support@vinceracollective.com

 

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